Nationwide Warranty

Member Benefits

Whether you’re an independent repair facility or part of a multi-location operation—whether that’s 5 shops or 5,000—Sonsio is here to support your Parts & Labor Warranty needs with experience, scale, and service you and your customers can rely on.

  • 24-month / 24,000 mile Nationwide Warranty

Coverage of 24-month / 24,000 mile (40,000 kilometers) Nationwide Warranty is included in the $125 per month membership fee.

Procedure Guide

Terms & Conditions

  • 36-month / 36,000 mile nationwide warranty

Upgrading to the Tier 1 Membership at $175 per month includes warranty coverage of 36 months / 36,000 mile (60,000 kilometers).

Procedure Guide

Terms & Conditions

Tier 1: Opt-In Form

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Enroll in Tier 1?(Required)

services covered

Whether at home or on the road, we make it easy for your customers to get the help they need and get back on the road. Our warranties cover a list of common repairs from driveline and engine components to suspension and more.

  • Air conditioning, heating, and climate control systems
  • Advanced Driver Assistance System(s) (ADAS) services and repair
  • ADAS Calibration
  • Brake System(s)
  • Clutches (clutch component or assembly repair and replacement)
  • Electrical system(s)
  • Emission control system(s)
  • Engine cooling system(s)
  • Electronic engine management system and other on-board computer systems (engine, body, brake, and suspension computers), cruise control systems
  • Engine performance or drivability services and repair
  • Exhaust system(s)
  • Fuel system(s)
  • Ignition system(s)
  • Starting and charging systems
  • Steering/suspension systems, wheel bearings, CV joints, half-shafts, and driveshafts
  • Hybrid drive and 12 volt battery replacements

Common Questions

FAQs

As a participant of the PAC Warranty Program, you will receive the following benefits:

a. The Warranty Center will pay the cost of parts and labor to re-repair the customer’s vehicle, up to the cost of the original repair, when the customer experiences a warranty-related failure and is unable to reasonably return to your facility during the warranty period.

b. As a member of a 58,000-shop nationwide warranty network, you will receive referrals of customers from other service facilities when those customers experience a warranty-related failure and are in need of repair while located in the vicinity of your service center.

No. The cost of the re-repair is covered by the Warranty Center. There will be absolutely no cost to you for such repairs.

The Warranty Center will send an email to you informing you of the customer’s name, address, telephone number, the nature of the repair, and the date of the failure. This will allow you to contact your customer and make sure they are satisfied with the service they received.

The Warranty Center is open Monday through Friday from 8:00 a.m. to 8:00 p.m. EST, excluding New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day.

If a breakdown occurs after hours, the customer may elect to proceed with the re-repair, but must contact the Warranty Center the next business day to submit a claim for reimbursement.

Yes. The customer is covered anytime or anywhere within the warranty parameters. Claims outside the country will be handled on a reimbursement basis.

Please refer to the Warranty Statement for details.

If the claim meets the Warranty parameters, contact the Warranty Administrator. They will open a file and the claim will be processed in the normal manner. Any reimbursement will be made directly to the customer.

A new Warranty will be given on the repair that is performed.

The customer should contact the original facility to see if a copy of the invoice can be reproduced. The Warranty Center can assist with this process and attempt to have the original facility fax a copy of the repair invoice. In a worst-case scenario, the customer would pay for any necessary repairs and seek reimbursement after the fact by submitting copies of the documentation, once the missing repair order is located, to the Warranty Center.