pac quick claims

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Learn about Quick claims

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We understand that issues happen, and we’re here to support you. Our Labor Claim Program is designed to provide fast, straightforward assistance when you need it most. A Quick Claim is a streamlined labor reimbursement process for qualifying repairs that require less than 4 hours of labor.

* Canadian PAC members will need to reach out to your Worldpac account manager to submit a quick claim

What is a quick claim

A Quick Claim is a streamlined labor reimbursement process for qualifying repairs that require less than 4 hours of labor.

Please have the following required documents ready to upload with your claim:

  • Original shop repair invoice, which includes what the customer paid
  • Completed re-repair invoice or estimate for re-repair

NOTE: Do not create an RMA or return the part until you are notified of the next steps of your PAC claim.

Benefits Details:

  • Standard coverage of 24 months / 24,000 miles from the original parts purchase.
    • Tier 1 members receive coverage for 36 months / 36,000 miles
  • Standard benefit of 3 Quick Claims per quarter
  • Reimbursed at $75 per hour based on MOTOR Labor Guides.
  • Claims are reviewed within 72 hours.
  • Claims are credited within 7–10 business days after approval

Please Note the Exclusions Below:

REMOVAL, REPAIR OR REPLACEMENT OF INTERNALLY LUBRICATED ENGINE &TRANSMISSION PARTS including, but not limited to:

  • Turbochargers; supercharger; timing chain(s); cylinder head gaskets; camshafts; crankshafts; crankshaft seals; internal fuel injectors; differential assembly including ring gear, pinion shaft, pinion seal, related gears, and associated bearings; etc.
  • Auto body, paint, or molding repair
  • Repairs performed on commercial vehicles
  • Preventative maintenance services (excluding belt and hose replacement)

how to get started

we make it easy to file a claim. Follow the steps below for a seamless experience.

important steps:

  • Enter and search for the original invoice number and select the associated product
  • Select the relevant Vehicle and Labor Operation to automatically calculate Labor Hours and Claim Amount
  • Attach all required documentation, such as original repair invoice and warranty repair invoice.
  • The user will receive an email confirmation once a claim is submitted, and then a final decision email regarding the claim.

More details:

  • All parts purchases are not required to be on the same invoice, but you must show that the full job was completed accurately on the original repair invoice.
  • Original repair & warranty repair invoices must be dated & legible, showing year, make, model, mileage, and VIN.
  • Original repair invoice must show that the repair has been completed & paid in full.
  • All components of “kits” must be returned for inspection.
  • All failed or damaged parts for which reimbursement is requested, including undamaged associated parts, must be submitted with the claim for evaluation by the manufacturer.
  • Manufacturer inspections may be required when multiple claims are submitted on the same vehicle.
  • Claims requesting consequential damage are subject to manufacturer inspection.
  • Labor claims must be filed within 90 days of the completed re-repair. 

Common Questions

FAQs

A Manufacturer Claim may be requested when repairs exceed 6 hours or involve consequential
damage. These claims require returning the defective product to the manufacturer for evaluation.
​

Yes, the user who has submitted the claim will receive an automated email indicating that the submission was successful. Additionally, the user will receive an automated email indicating claim approval or denial.

Note: If you are not receiving these emails, please check your junk/spam folder.

Our Claim Status Dashboard is under development. Until then, you may contact your sales representative for updates.

You can now see your full claim history on the PAC tab of speedDIAL 2.0 by scrolling to the bottom of the page and clicking, “Claim History”.

Labor claim payments are limited to a standard benefit of 3 per customer per calendar quarter.

Parts purchased from Advance Auto Parts must be submitted back to Advance Auto Parts.

Please use the “additional notes” section to let the administrator know if there are variances in the MOTOR labor guides or if consequential damage is requested.

REMOVAL, REPAIR OR REPLACEMENT OF INTERNALLY LUBRICATED ENGINE &TRANSMISSION PARTS including, but not limited to:

  • Turbochargers; supercharger; timing chain(s); cylinder head gaskets; camshafts; crankshafts; crankshaft seals; internal fuel injectors; differential assembly including ring gear, pinion shaft, pinion seal, related gears, and associated bearings; etc.
  • Auto body, paint, or molding repair
  • Repairs performed on commercial vehicles
  • Preventative maintenance services (excluding belt and hose replacement)
File A Claim Now